Refund policy

Returns & Exchanges

We want you to love every piece. If something isn't right, you may return unworn items within 15 days of delivery for a full refund to your original payment method.

How to return
1. Contact us through our Contact page with your order number, and we'll reply with return instructions.
2. Ship the item, unworn and in its original packaging, to: Cerro Azul Returns, 2108 N St. Suite C, Sacramento, CA 95816.
3. Once your return arrives, we refund the full purchase price to your original payment method within 5 business days.

For change-of-mind returns, return shipping is the customer's responsibility. If we made a mistake, return shipping is on us.

Damaged, defective, or wrong item
If your piece arrives damaged, defective, or isn't what you ordered, contact us within 30 days of delivery with a photo of the issue. We'll send a free replacement or a full refund — no need to ship anything back unless we ask.

Earrings
For hygiene, earrings must be unworn to be returned.

Exchanges
We're glad to exchange an unworn item within the same 15-day window — just contact us first so we can set it aside for you.

Not returnable
Items that have been worn, damaged after delivery, or returned without their original packaging.